CanceLlation and refund policy
[dvmd_table_maker tbl_column_footer_count=”1″ tbl_frame_gap_col=”3px” tbl_stripes_active=”on” tbl_hover_active=”horz” tbl_hover_effect=”color” tbl_hover_color=”#cbff00″ tbl_hover_apply=”on|off|off|off|off” tbl_tcell_cell_color=”RGBA(255,255,255,0)” tbl_tcell_cell_align_horz=”left” tbl_chead_cell_color=”RGBA(255,255,255,0)” tbl_cfoot_cell_color=”RGBA(255,255,255,0)” tbl_rhead_cell_color=”RGBA(255,255,255,0)” tbl_chead_text_level_active=”on” _builder_version=”4.23.1″ _module_preset=”default” tbl_tcell_text_font_size=”17px” tbl_chead_text_text_color=”#244236″ tbl_chead_text_letter_spacing=”1.5px” tbl_cfoot_text_text_color=”RGBA(255,255,255,0)” tbl_rhead_text_text_color=”#244236″ tbl_rhead_text_font_size=”17px” custom_button=”on” button_use_icon=”off” custom_margin=”-40px||||false|false” custom_padding=”||1px|||” hover_enabled=”0″ custom_css_tbl_buttons=”padding-top:10px;||padding-bottom:10px;” border_color_all_tbl_tcell_cell_border=”RGBA(255,255,255,0)” global_colors_info=”{}” sticky_enabled=”0″ min_height=”791.3px”][dvmd_table_maker_item col_content=”Circumstances / cancellation time
Member is a no-show / fails to attend the session (within the 30 minute grace period)
Member organised the venue (by booking a “court not booked” session posted by a Hitter or requesting a session with a Hitter with a venue which was accepted by the Hitter) and venue doesn’t permit access to the Hitter or Member or disallows commencement or completion of the session
Member cancels 2 hours or less before the session
Member cancels more than 2 hours but less than 4 hours before the session
Member cancels more than 4 hours but less than 8 hours before the session
Member cancels more than 8 hours before the session
Hitter cancels the session
Hitter is a no-show
Hitter organised the venue (by posting a session with “court booked”) and venue doesn’t permit access to the Hitter or Member or disallows commencement or completion of the session
Member is a no show but has extenuating circumstances
Member complains about the quality of the Hitter” col_column_max_width=”2.5fr” col_icon_type=”9||divi||400″ col_cfoot_cell_color=”RGBA(255,255,255,0)” col_rfoot_cell_color=”RGBA(255,255,255,0)” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Portion of fees due to Hitters (%)” col_content=”Portion of fees due to Hitters (%)**
100%
100%
100%
50%
25%
0%
0%
0%
0%
0% (at All Court’s discretion)
0% (at All Court’s discretion)
” col_button_text=”Sign up” col_button_url=”https://allcourttennisclub.com/become-a-member-baseline/” col_button_width=”block” col_tcell_cell_align_horz=”center” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#a9996e” button_border_width=”7px” button_border_color=”#a9996e” button_border_radius=”100px” hover_enabled=”0″ custom_css_col_buttons=”padding-top:10px;||padding-bottom:10px;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#244236″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#244236″ sticky_enabled=”0″][/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Portion of fees due to Members as refund OR credit (%)” col_content=”Portion of fees due to Members as refund OR credit (%)**
0%
0%
0%
50%
75%
100%
100%
100%
100%
Up to 100% (at All Court’s discretion)
Up to 100% (at All Court’s discretion)” col_button_text=”Coming July” col_button_url=”https://allcourttennisclub.com/become-a-member-advantage/” col_button_width=”block” col_tcell_cell_align_horz=”center” col_cfoot_cell_color=”RGBA(255,255,255,0)” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#a9996e” button_border_width=”7px” button_border_color=”#a9996e” button_border_radius=”100px” hover_enabled=”0″ custom_css_col_buttons=”padding-top:10px;||padding-bottom:10px;” global_colors_info=”{}” button_bg_color__hover=”#244236″ button_bg_color__hover_enabled=”on|desktop” button_border_color__hover=”#244236″ button_border_color__hover_enabled=”on|hover” sticky_enabled=”0″][/dvmd_table_maker_item][/dvmd_table_maker]
Member is a no-show / fails to attend the session (within the 30 minute grace period)
Member organised the venue (by booking a “court not booked” session posted by a Hitter or requesting a session with a Hitter with a venue which was accepted by the Hitter) and venue doesn’t permit access to the Hitter or Member or disallows commencement or completion of the session
Member cancels 2 hours or less before the session
Member cancels more than 2 hours but less than 4 hours before the session
Member cancels more than 4 hours but less than 8 hours before the session
Member cancels more than 8 hours before the session
Hitter cancels the session
Hitter is a no-show
Hitter organised the venue (by posting a session with “court booked”) and venue doesn’t permit access to the Hitter or Member or disallows commencement or completion of the session
Member is a no show but has extenuating circumstances
Member complains about the quality of the Hitter” col_column_max_width=”2.5fr” col_icon_type=”9||divi||400″ col_cfoot_cell_color=”RGBA(255,255,255,0)” col_rfoot_cell_color=”RGBA(255,255,255,0)” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Portion of fees due to Hitters (%)” col_content=”Portion of fees due to Hitters (%)**
100%
100%
100%
50%
25%
0%
0%
0%
0%
0% (at All Court’s discretion)
0% (at All Court’s discretion)
” col_button_text=”Sign up” col_button_url=”https://allcourttennisclub.com/become-a-member-baseline/” col_button_width=”block” col_tcell_cell_align_horz=”center” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#a9996e” button_border_width=”7px” button_border_color=”#a9996e” button_border_radius=”100px” hover_enabled=”0″ custom_css_col_buttons=”padding-top:10px;||padding-bottom:10px;” global_colors_info=”{}” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#244236″ button_bg_enable_color__hover=”on” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#244236″ sticky_enabled=”0″][/dvmd_table_maker_item][dvmd_table_maker_item col_label=”Portion of fees due to Members as refund OR credit (%)” col_content=”Portion of fees due to Members as refund OR credit (%)**
0%
0%
0%
50%
75%
100%
100%
100%
100%
Up to 100% (at All Court’s discretion)
Up to 100% (at All Court’s discretion)” col_button_text=”Coming July” col_button_url=”https://allcourttennisclub.com/become-a-member-advantage/” col_button_width=”block” col_tcell_cell_align_horz=”center” col_cfoot_cell_color=”RGBA(255,255,255,0)” _builder_version=”4.23.1″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#a9996e” button_border_width=”7px” button_border_color=”#a9996e” button_border_radius=”100px” hover_enabled=”0″ custom_css_col_buttons=”padding-top:10px;||padding-bottom:10px;” global_colors_info=”{}” button_bg_color__hover=”#244236″ button_bg_color__hover_enabled=”on|desktop” button_border_color__hover=”#244236″ button_border_color__hover_enabled=”on|hover” sticky_enabled=”0″][/dvmd_table_maker_item][/dvmd_table_maker]
** Where a voucher or discount code has been applied to reduce the amount the member has paid for the session, percentages will be applied to the amount actually paid by the member, not the Hitter’s actual fee.