Terms and Conditions for members
We are Tennis Tournaments Limited trading as the “All Court Tennis Club”, a company registered in England and Wales whose registered office is at Audrey House 3rd Floor, 16-20 Ely Place, London, England, EC1N 6SN, company registration number 11381100 (“we” “us”, “our” or “All Court“). Our VAT number is 310221773.
Our application (“the App“) is a peer-to-peer marketplace that enables consumers (our members) to reserve, schedule, book, purchase, access and attend a range of playing experiences, classes or similar with professional or elite athletes (“Hitting Session(s)”), with an initial focus on racquet sports such as tennis, padel, racquet ball, pickle ball and table tennis. Hitting Sessions can take place in courts and clubs owned and/or operated by third parties (collectively, “Venues”). We do not own, operate or control any of the Venues or Hitting Sessions that are offered at or through our App. Venues are agreed as part of the booking process in the App between you and the Hitters (as defined below) and All Court provides no guarantee of access to Venues or takes any responsibility for availability of Venues for Hitting Sessions or otherwise.
These are the terms and conditions (“Terms”) that apply when you become a member with us and/or take out a subscription. The Terms apply as a minimum when you submit a Request (as defined below) or book a Hitting Session using our App. You must be a member and must purchase a subscription from us in order to submit a Request and book a Hitting Session. Schedule A sets out some additional terms that only apply to subscriptions.
By using our App you agree to be bound by these Terms. We reserve the right to make changes to these Terms from time to time by making changes on this page. You should print a copy of the Terms for your records.
The Hitting Sessions that are available for booking are set out in the App and may change or be updated from time to time.
You must be capable of executing a legally enforceable contract with us and be over 18 to book a Hitting Session through the App.
Our Terms of Use (which cover the use and access of our website and/or App) can be found in the App and at https://allcourttennisclub.com/terms-of-use-for-website-and-app along with information on how we use your personal data and cookies. You agree to comply with such Terms of Use.
1 Introduction
1.1 We only accept Requests or bookings of a Hitting Session from individuals where the location of the Venue for the Hitting Session is located in the following cities of the following countries: London, UK; New York City, New York.
1.2 If you permit someone to register or book a Hitting Session on your behalf you are bound by that person’s actions (including paying for the Hitting Session), unless such person was acting fraudulently or illegally.
1.3 You may contact us using the “Contact Us” section of our website: https://allcourttennisclub.com/contact-us/.
2 Opening an Account
2.1 Before you can submit a Request you must:
2.1.1 register with us and create an account (“Account”) either:
2.1.1.1 in your own personal capacity, or
2.1.1.2 as an agent of a company or other legal entity in which case such company or other legal entity will be the Account holder and you must ensure that you have their authority and permission before registering on their behalf; and
2.1.2 purchase a subscription.
2.2 The registration process requires some personal data to be shared with us and you will need to create a password for security reasons. You must keep your password secure and secret.
2.3 We reserve the right to reject your application to register for an Account.
2.4 We reserve the right to suspend and/or close your Account and/or terminate your subscription at any time if you breach these Terms or our Terms of Use.
3 Booking a Hitting Session
3.1 We operate this App as a platform that enables you to connect with providers of Hitting Sessions (“Hitters”).
3.2 This App allows you to view Hitting Sessions and/or Hitters and submit a request to book a Hitting Session with your selected Hitter (“Request”).
3.3 We manage Requests and confirm bookings for Hitting Sessions through this App. When you book a Hitting Session through this App, you will be entering into a contract directly with the Hitter, subject to these Terms.
3.4 You may submit a Request by selecting a Hitting Session and/or a Hitter within the App.
3.5 When submitting a Request, you must provide us with accurate and complete information. It is your responsibility to inform us of any changes to that information (including, without limitation, your email address where requested), by updating your details in your Account, contacting us using contact details in our App or such other contact information as is provided to you in any booking confirmation we send you. If you do not provide accurate and complete information in connection with your Request, we may not be able to provide you with access to a Hitting Session or a Hitter.
3.6 You must check your Request for errors before submitting it and make sure you have selected the correct Hitting Session and/or Hitter.
3.7 It is your responsibility to inform us of any special access requirements needed at the Venue when you submit your Request.
4 Confirmation of your booking for the Hitting Session
4.1 Each Request submitted by you is an offer to book the Hitting Session with the Hitter you have selected, subject to these Terms.
4.2 When we receive your Request:
4.2.1 You will receive an email confirmation or confirmation via the App from us that your Request has been received;
4.2.2 We will confirm availability including with your selected Hitter, if applicable;
4.2.3 You will be directed to a third party payment provider (currently Stripe) to take your payment;
4.2.4 If the Hitter/Hitting Session is available and your Request is accepted, we will send you confirmation of your booking (“Hitting Session Confirmation”) and only at this point does a contract come into existence between you and the relevant Hitter subject to these Terms. The Hitting Session Confirmation shall include a quick response code (“QR”), available via the App.
5 Hitting Sessions
5.1 Subject to section 7, you must attend any Hitting Sessions you have booked.Upon attending a Hitting Session, in order to confirm your attendance, you must present the QR on your mobile device, for scanning by the Hitter, using their mobile device. Once the QR has been scanned, the App will notify us of your attendance at the Hitting Session.We accept no liability for your failure to present and/or scan the QR at the Venue.Members taking Hitting Sessions are deemed to agree to the liability waivers and terms of individual Venues. Your participation in any Hitting Session may be subject to additional policies, rules or conditions of the applicable Venue and you understand and agree that you may not be permitted to reserve or attend Hitting Sessions or services if you do not comply with these Terms or the policies of the Venues or as otherwise determined by a Venue. If you have questions about a Venue’s waiver or other terms, please view the applicable Venue’s website or contact the Venue directly.
6 Fees
6.1 The applicable fees for a Hitting Session shall be published by us in the App.
6.2 The App contains multiple Hitting Sessions and Hitters and it is possible that some of the Hitting Sessions/ Hitters display incorrect fees. If this occurs we will contact you before the Hitting Session Confirmation is sent and you will have the option to cancel your Request.
6.3 You must pay the applicable fees by an accepted credit or debit card through the App.
6.4 In addition to fees we charge, Venues may also charge access, equipment or other amenity fees that you will be responsible for directly. Further, All Court only gives you access to the Hitting Session for which you booked on the All Court website or App. However, the Venues agreed as part of the booking process in the App are arranged between you and the Hitters and All Court does not provide guaranteed access to Venues, control any access to Venues or takes any responsibility for availability of Venues for Hitting Sessions or otherwise.
7 Customer Care: Cancellations and Refunds
7.1 If you cannot attend a Hitting Session for which you have registered, please notify us via the App and/or contact the designated person outlined in the Hitting Session Confirmation in writing as soon as possible. We may at our absolute discretion allow you to send a substitute in your place (provided we have received the details of such substitute in sufficient time) or allow you to rebook a Hitting Session.
7.2 The Hitter may in exceptional circumstances need to postpone or cancel a Hitting Session and if this happens we shall notify you as soon as reasonably practicable. This can arise for many reasons, including issues with Venues or unavailability of Hitters due to sickness or other personal circumstances.
7.3 You can cancel a Hitting Session at any time before its start time, but you may not always receive a refund for such cancelled Hitting Session.
7.4 Refunds for non-attendance or cancellation are at our absolute discretion but if we have taken payment for the Hitting Session, we will endeavour to provide a refund of your fee. You acknowledge that reasons for cancellation or non-attendance can vary widely, so we need to retain discretion as to when and how much we refund in these circumstances. In determining if and/or how much to refund we may take into account the timings of your booking and your cancellation, and the number of Hitting Sessions you have cancelled or not attended during your time as an Account holder. The Cancellation and Refund Matrix, available at https://allcourttennisclub.com/cancellation-and-refund-policy/, provides an indication of our current policies on refunds, but we may not always follow the terms of the Cancellation and Refund Matrix depending on the circumstances of the cancellation or non- attendance.
7.5 As a member you must reserve and cancel your Hitting Sessions only through the App.
7.6 It is a breach of these Terms if you reserve or cancel a service directly with a Hitter, including through any online or mobile account you have with a Hitter, independent of All Court.
7.7 If you book, reserve or cancel a Hitting Session directly with a Hitter, we reserve the right to charge you the full amount that the Hitter charges for such Hitting Session and/or any applicable cancellation fees, and/or to terminate your subscription, if applicable.
7.8 If you are dissatisfied with the quality of the Hitting Session or the Hitter then we encourage you to provide feedback and reviews to our Customer Service Team within the App and we will provide feedback to the relevant Hitter. You must ensure that your reviews are accurate and fair and based on your actual experiences.
7.9 You acknowledge that the Hitter may not have a good command of your language and you should take this into account when booking the Hitting Session. We are not responsible for the quality, safety or amenities available at the Venues.
7.10 If you have a complaint about the quality of the Hitting Session and/or the Hitter then we will investigate the circumstances and seek feedback from the Hitter. If we decide in our absolute discretion that a refund should be made to you, we will notify you in writing and make the refund.
7.11 Where we agree to provide a refund, it may take a few days to process and reach your account.
7.12 Your statutory and legal rights are not affected by this section 7.
8 Your obligations
8.1 You are responsible for travel to and from the Hitting Session. We do not provide any travel or visa services. It is not our responsibility or the responsibility of the Hitter if you cannot travel to the Hitting Session.
8.2 You undertake that you will:
8.2.1 comply with all applicable laws in relation to the Hitting Sessions;
8.2.2 conduct yourself in an appropriate manner when attending a Hitting Session and treat all of our Hitters with respect and dignity;
8.2.3 not record, film or take photographs at the Hitting Sessions unless expressly permitted by the Hitter and Venue ;
8.2.4 not cause any damage or breakage at the Venues;
8.2.5 provide your own sports or other equipment necessary to participate in the Hitting Session;
8.2.6 not harass, threaten, stalk, disrupt or defraud users, members or staff of All Court or Venues or Hitters providing Hitting Sessions or any other person, or otherwise create or contribute to an unsafe, harassing, threatening or disruptive environment;
8.2.7 not act in a deceptive or fraudulent manner by, amongst other things, by impersonating another person or accessing another member’s account without that member’s permission;
8.2.8 permit anyone to use any Hitting Sessions booked under your own membership, including other members; or
8.2.9 reserve or cancel any Hitting Session directly with a Hitter, rather than via the App.
8.3 We reserve the right, without any liability, to refuse you admission or eject you from a Hitting Session for failure to comply with these Terms, or if in our opinion you represent a security risk, nuisance or annoyance to the running of the Hitting Session.
9 Disclaimers and Limitations of liability
9.1 Nothing in these Terms shall exclude or limit our liability for anything which cannot be limited or excluded under applicable law (including your statutory rights), which includes death, personal injury caused by our negligence, or providing digital content that is not of satisfactory quality, fit for purpose or does not match its description, or performing any service without reasonable care and skill.
9.2 Subject to section 9.1, we will not be liable to you for the following losses:
9.2.1 any loss or corruption to data, information or software;
9.2.2 wasted travel, sustenance or accommodation costs;
9.2.3 injury at the Venues;
9.2.4 loss or damage to your equipment;
9.2.5 business losses such as contracts, revenue, or profits;
9.2.6 loss of your time; or
9.2.7 any indirect, incidental, punitive, special or consequential losses (these are losses that would not normally occur from a breach of these Terms).
9.3 Subject to sections 9.1, 9.2 and 9.4 our total liability to you in relation to a Hitting Session shall be limited to the higher of: (a) the total amounts paid by you to us for the given Hitting Session, and (b) the sum of £200;
9.4 You hereby acknowledge and agree that:
9.4.1 All Court is not a physical tennis or other racquets club or similar establishment and the Hitting Sessions that the Hitters on our App provide are operated and delivered by the applicable Hitter at the Venue and not by us. We take reasonable care to ensure that we select Hitters who have the experience and skills to provide the Hitting Sessions, but we are not responsible for the quality of any Hitting Session. The contract for the provision of the Hitting Session is between you and the Hitter and therefore we have no control over the quality of the Hitting Session and cannot be liable to you for compensation, loss or damage or for acts or omissions of the Hitter. You are solely responsible for determining whether the session or recommendations available on or through the website, App and/or Hitting Sessions are right for you;
9.4.2 you understand that there are certain inherent risks and dangers in exercising or playing sports and that the Hitting Sessions you may attend or participate in offer a range of activity and intensity levels. By using All Court (including but not limited to attending a Hitting session), you acknowledge and agree that you are aware of these risks which include, but are not limited to, property damage, illness, loss and bodily injury or death;
9.4.3 it is your responsibility to consult with your physician or other health care professional prior to using All Court and to determine if and how participating is appropriate for you. Do not participate in Hitting Sessions if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising or playing sport, you should stop immediately. You acknowledge and accept the risk associated with participating in Hitting Sessions and it is your responsibility to ensure that you are fit and well to participate in the Hitting Session. Neither we nor our Hitters take any steps to assess your suitability to participate in the Hitting Sessions; and.
9.4.4 the All Court website and the App offer fitness and related information that is designed for informational, educational and entertainment purposes only. Nothing stated or posted on or otherwise available through any aspect of the website, App and/or a Hitting Session is intended to be, and must not be taken to be, the practice of medical, professional or counselling care. You should not rely on any information on or through the website, App and/or a Hitting Session as a substitute for, nor does it replace, professional medical advice. The use of any of the content, recommendations and information provided on or through All Court is solely at your own risk.
10 Notices
Notices will be sent to you at the email address that you provided to us during the registration process. Notices may be sent to us at: info@allcourttennisclub.com. Notice will be deemed served 24 hours after the email is sent, unless the sender receives an automatic, electronic notification that such notice was not successfully received. Without prejudice to the foregoing, we may serve you legal notice by post to the address provided during the registration process. In such case, notice will be deemed served three days after the date of posting.
11 Termination
11.1 You agree that we, in our sole discretion and for any or no reason at any time, may terminate, cancel, deactivate, disable, delete and/or suspend your Account, your subscription, any Requests you have placed for Hitting Sessions or Hitters, your access to or use of the App or the All Court website, (or any part of it including but not limited to your access to any or all Venues or vouchers) and remove and discard any content uploaded by you.
11.2 All Court Tennis Club shall have no liability for, and you shall have no recourse for, any such termination or deactivation, except as described in Schedule A: This termination or deactivation shall not affect any Hitting Sessions already booked by you.
12 No Waiver
Failure by you or us to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
13 Entire agreement
These Terms constitute the entire agreement between you and us with respect to your access to and use of any Hitting Session and supersede all prior agreements, negotiations and discussions between you and us relating to the same.
14 Force Majeure
We shall not be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform any service or our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including but not limited to acts of God, explosions, floods, fire or accident, war or threat of war, terrorism or threat of terrorism, sabotage, civil disturbance, epidemics, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, import or export regulations or embargoes, or industrial actions or trade disputes (whether involving our employees or of third parties).
15 Severability
If any provision of these Terms is found to be wholly or partially invalid, void or unenforceable by any court having competent jurisdiction or by virtue of any legislation or any other reason, that provision shall be invalid, void or unenforceable to that extent only and no further and the validity and enforceability of the remaining provisions of these Terms shall not be affected.
16 Third Parties
Nobody else has any rights under these Terms. These Terms are between you and us. Nobody else can enforce them and neither of us will need to ask anybody else to sign-off on ending or changing it.
17 Assignment
We may assign our rights and obligations under these Terms. The Terms will inure to the benefit of our successors, assigns and licensees.
18 Law and Jurisdiction
18.1 If a dispute arises between us and you, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Before resorting to the process in section 18.2, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.
18.2 Subject to section 18.1, these Terms (and any dispute or claim arising out of or in connection with these terms, including non-contractual disputes or claims), to the maximum extent permissible under the law of the territory that you are located in, will be governed by the laws of England and Wales and will be subject to the exclusive jurisdiction of the English courts.
Schedule A – Subscriptions
SUBSCRIPTIONS
1 Membership Options
There are various ways to participate in the “All Court Tennis Club”, such as numerous subscription plans, promotional plans, and non-subscription purchases. These options consist of Hitting Sessions, services and features and may be subject to additional and differing conditions, prices, policies and limitations. We reserve the right to modify, terminate or otherwise amend our offered options and plans at any time in our discretion. From time to time, we may permit non-subscribers to access certain Hitting Sessions, services, content or features for a cost or at no cost. We make no commitment to the quantity, availability, type or frequency at which such Hitting Sessions, services, content and features will be available to non-subscribers and may modify, discontinue, remove or suspend access at any time and for any reason in our sole discretion.
2 Subscription Plans
2.1 To enjoy some aspects of the All Court website and the App, such as access to Hitters and Hitting Sessions and Requests, you may need to sign up for a subscription. This will be set out in the App. A subscription starts on the date that you sign up for a subscription and submit payment via a current, valid, accepted method of payment (“Payment Method”) or reactivate a pre-existing subscription (“Subscription Start Date”). Unless we otherwise communicate a different time period to you at the time of sign up for an Account or otherwise (such as a multi-month commitment plan), each billing cycle is either one month in length or 12 months in length which you will choose when you sign up for a subscription (a “Subscription Cycle”).
2.2 Your subscription automatically renews each month or every 12-month period, as applicable, and we will automatically bill the monthly or 12-monthly subscription fee to your Payment Method each month or 12 months, as applicable, until your subscription is cancelled or terminated. For example, if you purchase your monthly or yearly subscription on April 5, your subscription will automatically renew on May 5 the following month or May 5 the following year, respectively, (as further explained in “Subscription Cycles,” below).
2.3 You must provide us with a Payment Method. We may update the accepted methods from time to time. If you add a subscription to your base subscription or if you upgrade or downgrade to a different subscription, all such subscriptions will be governed by these Terms and will continue indefinitely until cancelled or terminated.
3 Hitting Session Availability and Pricing
3.1 The exact number and type of Hitting Sessions you book and take during any Subscription Cycle will depend on your own demand and willingness to pay for Hitting Sessions as well as a variety of other factors, including but not limited to Venue requirements, time of day, facilities, location, pricing, popularity and other characteristics.
3.2 We do not guarantee the availability of particular Venues, locations, Hitting Sessions, Hitters, services, experiences, content, inventory, spots or other features, and availability may change over time and at any time (including during the course of any given Subscription Cycle). The type, quantity, allocation and availability, Hitting Sessions, Hitters, and other inventory offered, are determined by All Court in its sole discretion. The type, quantity, allocation and availability of Venues are determined by you and/or the Hitter and we do not guarantee the availability of particular Venues or locations.
4 Data Capture and Display
4.1 If you participate in Hitting Sessions through a connected device, we may collect number of Hitting Sessions per week or month or other metrics (e.g., Venues where your Hitting Sessions are conducted or ranking of the Hitter played against) to calculate your participation in the marketplace or a leaderboard, display a record of your participation, and otherwise provide, learn about and improve the website or App and our services.
4.2 Your profile information may appear on our App and be viewable by other All Court members. For example, All Court Tennis Club may show a weekly or monthly leader board displaying the profiles of the ten users who have the highest cumulative Hitting Sessions totals for the week or month.
FEES, BILLING, CANCELLATION
5 Recurring Billing
5.1 By initiating your subscription, you authorise us to charge you for your initial Subscription Cycle and a recurring monthly or annual subscription fee, as applicable, at the then current rate. Increases in the current rate will be notified to you by email or other notice (such as when you log into your account).
5.2 You acknowledge that the amount billed each month or annually may vary for reasons that may include you taking up a promotional offer and/or changing or adding a plan, and you authorise us to charge your Payment Method for such varying amounts, which may be billed monthly or annually in one or more charges.
5.3 You also authorise us to charge you any other fees you may incur in connection with your use of the All Court website or App, such as any applicable sign-up fee, taxes, cancellation or late fees, as further explained below. Note that even if you do not use the subscription or access All Court’s website, App and/or the Hitter Sessions, you will be responsible for subscription fees until you cancel your subscription, or it is otherwise terminated.
6 Subscription Cycle
6.1 When you sign up and purchase your membership, your first Subscription Cycle will be billed immediately.
6.2 Unless we expressly communicate otherwise, your subscription will automatically renew each month or annually, as applicable, and you will be billed on the same date each month or year (being the date on which you signed up), provided that, where such date does not exist in a particular renewal month, your subscription will be deemed to auto-renew on the day immediately following the date of expiry of your current Subscription Cycle. For example, if you signed up on January 31st for one month, your next auto-renew date will be March 1st, and payment will be taken using your Payment Method on (or as soon as practically possible) after that date. All membership auto-renews will continue to take place on the new auto-renew date (i.e., in this example, the 1st of each month or year, as applicable).
6.3 Payment will be taken on the effective date of your auto-renew (“Renewal Date”), provided that, if we are unable for any reason to take payment on a Renewal Date, we will take payment as soon as practically possible thereafter.
7 Refunds
7.1 Generally, our subscription fees (including the monthly fee or annual fee for your membership and any other fees) are non-refundable, unless we specifically communicate otherwise at the time of purchase. However, we will provide a refund to subscribers in the following circumstances:
7.1.1 if you are cancelling as set forth in paragraph 10.4 below;
7.1.2 if your subscription is cancelled prior to the end of a period for which you have incurred a charge, due to your disability or death; provided, however, in each case we reserve the right to charge a fee to cover the cost of any other services or products you may have used or received prior to your cancellation and to ask for proof of such changed condition, to the extent permitted by applicable law; or
7.1.3 the App is permanently closed or shut down, thereby preventing you from accessing the App.
7.2 We do not provide refunds for any months prior to the cancellation or termination of a subscription including for unused subscriptions, unless you cancel your subscription under paragraph 10.4.
7.3 We make refunds for Hitting Sessions according to section 7.4 of the general part of the Terms.
8 Price Changes
We reserve the right to adjust subscription pricing at any time. Unless we expressly communicate otherwise, any price changes to your subscription will take effect on your next Subscription Cycle upon notice communicated through a posting on the All Court website or App or such other means as we may deem appropriate from time to time, such as email. You can cancel your subscription before such price change takes effect, but if you do not cancel your subscription, you will be deemed to have accepted such new fees.
9 Payment Methods
You may edit your Payment Method information by logging onto our website or App and editing it in your Account settings. If a payment is not successfully settled, due to expiration, insufficient funds or otherwise, you nonetheless will remain responsible for any uncollected amounts and authorise us to continue billing the Payment Method or any other payment method you have provided, as it may be updated, including in the event you attempt to create a new account, reactivate the unsettled account or sign up for a new account. This may result in a change to your payment billing dates. If we cannot charge your account, we reserve the right, but are not obligated, to terminate your access to our App or any portion thereof.
10 Cancellation
10.1 Unless we communicate otherwise, and in addition to your right to cancel within 14 days of the Subscription Start Date as set out in paragraph 10.4 of this Schedule A, you may terminate your subscription at any time, by entering your Account settings on the All Court website or App and letting us know you would like to cancel.
10.2 Unless we communicate otherwise or you receive a refund, following any cancellation you will continue to have access to your subscription until the end of your current prepaid Subscription Cycle. If you cancel and receive a refund, your subscription access will be terminated immediately.
10.3 Please note that if you do terminate your subscription, we reserve the right to charge a reactivation fee if you want to return to the All Court Tennis Club in future months or to restrict your access in future months.
10.4 You have the right to cancel your subscription within 14 days of the Subscription Start Date without giving any reason and the following provisions apply:
10.4.1 The cancellation period will expire after 14 days from the day of the Subscription Start Date.
10.4.2 To exercise the right to cancel, you must inform us, by contacting us via info@allcourttennisclub.com of your decision to cancel your subscription by a clear statement.
10.4.3 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
10.4.4 If you cancel your subscription within the 14-day cancellation period, we will reimburse to you all payments received from you.
10.4.5 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel your subscription.
10.4.6 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
PROMOTIONS
11 Trials
11.1 From time to time, we may offer a trial subscription membership, offers, and discounts that includes access to the App during a trial period (“Trial”).
11.2 The Hitting Sessions, content and features available during your Trial may differ from those available during subsequent Subscription Cycles.
11.3 Trials will have the duration and price communicated at the time you sign up.
11.4 Unless otherwise communicated, a Trial begins at the moment of sign up (even if you choose not to take your first Hitting Session until a later date) and ends at 11:59pm local time on the last day of the trial (for a one-week trial, this would be the same weekday of the following week).
11.5 You can cancel your Trial at any time. If you cancel your Trial, your cancellation will be processed and your Trial period will end immediately, any credits or vouchers will expire, and your upcoming Hitting Sessions will be cancelled, unless we communicate otherwise.
11.6 If you have paid for a Trial and you cancel it within 14 days of the day we notify you the Trial has started, then we will reimburse to you all payments received from you for the Trial.To exercise the right to cancel the Trial, you must inform us by contacting us via info@allcourttennisclub.com of your decision to cancel your Trial by a clear statement. We will make the repayment in accordance with paragraphs 10.4.5 and 10.4.6 of this Schedule A.
11.7 Each Trial membership automatically will convert to a regular monthly or annual subscription, as chosen by you when signing up and unless cancelled by 12pm local time on the day before the last day of the Trial.
Members that cancel and do not convert to a regular subscription may not attend Hitting Sessions taking place after the end of the Trial membership period (even if booking occurred before the end of the applicable Trial period).
11.8 Trials may be redeemed as described in the specifics of the promotion and may be subject to additional or different terms.
11.9 Unless we expressly communicate otherwise, Trials are not transferable, may not be combined with other offers or redeemed for cash and are void where prohibited.
11.10 You understand and agree that unless we expressly communicate otherwise, Trials are available only to new users that have never possessed an Account before and there is only one Trial permitted per credit card or payment method
11.11 It is a breach of these Terms to sign up for a Trial if you have signed up for an Account or Trial in the past or to have more than one account or trial at the same time.
11.12 We reserve the right, in our absolute discretion, to determine your eligibility for a Trial.
11.13 If in our discretion we believe you are not eligible for a Trial, we reserve the right to prevent you from signing up for a Trial or to terminate your promotional subscription.
11.14 If we terminate your Trial because you have breached these Terms, you understand that you will not be eligible for a refund.
12 Gift Cards
From time to time, we may make available gift cards or vouchers for All Court Tennis Club membership. The current terms that apply to gift cards or vouchers will be made available via the App. Other than gifting a gift card as described in the gift card terms, you may not gift experience or credits to third parties and your use of the App is personal to you.
13 Other Promotions
13.1 We may offer additional types of offers and promotions which will be subject to additional terms and conditions that we may provide.
13.2 Sometimes promotional plans are offered in conjunction with the provision of third-party products and services. We are not responsible for the products and services provided by such third parties, and use of such products and services is at your own risk.